FAQ

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What can I expect during my consult?

Illuminate consults generally last 30-45 minutes and they are geared toward understanding you and the many unique variables that identify you. As passionate as we are about what we do, the most important thing for us is to understand your needs, goals, challenges, so that we can support you with compatible insight and education. At Illuminate we appreciate the role your expectations play in your overall satisfaction so we will be as clear and realistic as possible. Having a large clientele base, and incredible retention has earned us the privilege of a diverse reference point. We grow with our clients, earning trust by establishing rapport and delivering quality, value and results. Although everyone is different and results vary, we have seen many transformational journeys; this helps us to establish a greater measure of predictability.

What can I expect during treatment sessions?

Each is different, depending upon what modality of treatment is determined most suitable for your needs. What remains the same with each service is our commitment to safety and professionalism. Our Boutique Clinic uses only the most revolutionary, Gold Standard in Medical Aesthetic Technology and we are committed to excellent follow-up and satisfaction.

Why would I do more than one treatment?

Clients can opt to do a single treatment, and even our individual prices are value oriented when compared to the industry standard, however given the measure of predictability we’ve been fortunate to establish by observing our client results over time, we see the best results occur after a minimum of one skin cycle (28 days). In the case of our Complexion Rehab Programmes, you will notice these are scheduled over the course of 2-3 months, this is because we understand the way skin conducts its business, how it heals and what’s required in terms of time and compatible technology to support it most effectively in the turnover and regeneration process. We price our Skincare Strategies and Complexion Programmes to represent excellent value so our clients can get the number of (and combination of) treatments required to see the real life, visible and felt difference each is hoping to achieve!

Do I have to pay up-front when participating in a Complexion Rehab?

No! We offer payment on a case by case basis for all clients participating in Complexion Rehab Programmes and we allow a certain time period in which to complete them. It’s rare that our clients don’t follow through as the results are very encouraging even midway for most, however if the time period for completion elapses and services remain, they will be billed to your method of payment and a credit remains on file, which has no expiry and can be used for all Illuminate services!

Do the treatments hurt?

Ever heard the saying “beauty is pain”…At Illuminate, this isn’t always the case, but sometimes it gets a little uncomfortable. Ranging anywhere from no pain and all the way to quite intense, we offer a host of treatments so that we can respond to your goals in a way that doesn’t exceed your threshold for pain, unless you want it to. We have two ways of doing laser business: 1. Slow and steady, because it still wins the race + 2. Fast and furious, because we realize patience is the least of some people’s virtues. Either way, we get results. Consults are a great time to discuss pain tolerance! 

What skin type is suitable for treatments?

At Illuminate we treat all skin. The pigmentation depth of each individual complexion is graded on something called a Fitzpatrick scale, which ranges from I-VI, One being the lightest and 6 the deepest. Our trained technicians are skilled at recognizing your pigmentation and choosing technology and settings that are suited to treating your skin without disrupting the consistency of your pigmentation. See Hyperpigmentation + Hypopigmentation Illuminate defined section to develop an understanding of the two most common risks to Fitzpatrick skin types III-VI.

When should I NOT laser my skin?

There are several circumstances which suggest a need for caution when layering your skin, but which do not necessarily preclude you from undergoing laser therapy; greater caution may need to be taken, however. We do not recommend laser therapy during pregnancy, particularly in the early phase, shortly after implantation. If you are trying become pregnant it may be best to refrain, unless you have heightened awareness of your cycle. We also recommend clients who are currently on Acutane take caution when choosing to undergo laser therapy as high dosages can affect the body’s ability to produce collagen.


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